The mother, who chose to remain anonymous, claimed she had a tough time getting in touch with Twitch and “hitting a brick wall” with them was “the most frustrating thing of all.” She said no one would respond and there was no way to get in touch with anyone at the streaming company.She tried filling out an online help form with Twitch, sending registered mail to Twitch CEO Emmett Shear and Amazon’s legal team, and more, but had no luck getting any response.
Fortunately, she got a tip from a now-deleted Reddit post that she should contact Xsolla, the paying service company that’s partnered with Twitch.
She used the company’s online chat feature and was able to get a refund on the condition that the account it “permanently blocked to prevent future unauthorized charges.”
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The mother claims the son is “remorseful” and is going to counseling. He is also limited to only one hour of monitored daily playtime “with the stipulation that he must do positive activities throughout the day, get exercise, and interact with the family in a positive manner.”
Hopefully this will be of some help or a tale of caution for those who ever find themselves in a similar situation.
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