Blizzard has changed its refund policy for Warcraft 3: Reforged to allow people to return the game and get their money back with no questions asked.
Usually, Blizzard uses a ticket system for refunds, which means players have to apply for a refund of a game and then Blizzard reviews whether that player is allowed it or not. Factors considered are whether the game has been played, and how long ago it was purchased, before issuing a refund. But this has changed, at least for now, when it comes to Warcraft 3: Reforged.
“Blizzard stands by the quality of our products and our services. Normally we set limits for refund availability on a game, based on time since purchase and whether it has been used,” Blizzard explains.
“However we want to give players the option of a refund if they feel that Warcraft III: Reforged does not provide the experience they wanted. So, we’ve decided to allow refunds upon request for the time being.”
This means that you can go to Blizzard’s support site to ask for a refund of Warcraft 3: Reforged and get it to near enough straight away.
Warcraft 3: Reforged came out only a week ago but it’s been widely criticised by fans since. Comparisons have been made to the launch version of Reforged to what was promised when it was announced in 2018. For starters, you can see how cutscenes don’t have the cinematic camera that was advertised in the video below.
There have also been reports from some players of connectivity issues, while others are disappointed at the lack of competitive ladder in Reforged. A change to the End User License Agreement has also drawn criticism as it gives Blizzard full copyright ownership of any custom games made in Reforged – presumably so no one can invent the next Dota in there and then make loads of money by turning it into a standalone game, as is what happened before.
We gave the game a 7 in our Warcraft 3: Reforged review, and said that “Reforged is an uninspiring remaster, but Warcraft 3 itself is still a great game nearly two decades later.”
Chris Priestman is a freelancer who writes news for IGN. Follow him on Twitter.