The court case that led to this settlement involved a series of consumers who contacted Sony over a game they deemed faulty. They were refused refunds for two reasons: the game was purchased digitally and it had been 14 days since they made the purchase. These responses from Sony do not align with Australian consumer law, so the case went to court.Another breach of ACL came as Sony told a consumer that it could not provide a refund “unless the game developer authorized it” and told another that the refund would have to be issued using digital currency only usable on the PlayStation Store.
“Consumer guarantee rights do not expire after ad digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer,” reads a statement from Rod Sims, chair of the ACCC. “What Sony told these consumers was false and does not reflect the consumer guarantee rights afforded to Australian consumers.”
According to the release from the ACCC, Sony Europe’s terms of service implied that users “did not have consumer guarantee rights regarding the quality, functionality, completeness, accuracy or performance of their purchased digital games” between October 2017 and May 2019.
Jordan Oloman is a freelance writer for IGN. Follow him on Twitter.